Announcements & Closures
New Kent County is committed to ensuring the health and well-being of our citizens and staff, and wants to help our community as it deals with the coronavirus (COVID-19) pandemic. This page will provide updates from the County offices as often as possible to keep the public and our employees aware of decisions from County administration. Check back for updates.
New Kent County Announcements and Closures
All County offices are closed to the public from Monday, March 16, 2020 until further notice. As staff will still report, residents and customers are strongly encouraged to conduct County business online or call (804) 966-9861 and someone will assist you. You may also utilize the drop box located in the parking lot of the County Administration Building. When using the drop box please note the office that should receive the documentation you are leaving. For items that cannot fit in the drop box, you may use the mailing address: PO Box 150, New Kent, VA 23124. (Please clearly label with department name)
- Animal Shelter - at this time we are asking that citizens please refrain from dropping off donations at the shelter or the New Kent Sheriff’s Office until further notice, as we continue to do our part to reduce the spread of COVID-19.
- Cooperative Extension - all field units have been authorized to telework. During this time, the New Kent Cooperative Extension office staff may be reached by calling (804) 966-9645 and leaving a message. We will check voicemail twice a day and follow up with you after that. In addition, you may reach us by email at email@example.com, firstname.lastname@example.org or email@example.com. Thank you for your understanding as we continue to serve our community.
- Courts - New Kent County Courthouse Orders (updated May 15, 2020)
Circuit Court Clerk’s Office - will conduct ALL transactions at the front window during normal operating hours (8:30 a.m. to 4:30 p.m., recording ends at 4:00 p.m.). Entry to the record room will be granted on a case-by-case basis with approval from the Clerk. Please use the land records computers in the lobby to conduct research.
General District Court Office - will begin a gradual return to routine operations on May 18, 2020. The authority to hear non-emergency matters was conveyed to the General District Court by the May 6, 2020 Order of the Chief Justice of the Supreme Court of Virginia. Please review the Order from the New Kent General District Court regarding continued COVID-19 emergency measures. Based on this Order and the instructions of the Presiding Judge, members of the public may expect the following:
- If you have been ill, have recently travelled internationally, have been exposed to COVID-19, or live with someone who has been exposed to COVID-19, call the Clerk’s Office at 804-966-9530 before your scheduled Court date.
- The number of people in the courtroom at any one time will be limited and social distancing required. Please plan to follow the directions of the Sheriff’s Office when you arrive at the courthouse.
- We ask that you wear a mask or face covering. Inappropriate, offensive or distracting face masks are not permitted.
- Space limitations may require that certain security screenings, paperwork or meetings occur outside. As well, the new safety procedures may result in a line or wait before entering the courtroom. Please arrive prepared for inclement weather.
- For now, only the parties, witnesses, attorneys, court reporters, interpreters, press and court watch groups are allowed in the courtroom. Spectators are not allowed.
- Civil matters, including garnishments, may be filed immediately. Unlawful Detainers may be filed on or after June 1, 2020 and must be accompanied by a CARES Act affidavit.
We appreciate your patience and cooperation as we navigate these unique challenges and work to safely provide access to justice.
Juvenile & Domestic Relations Court Office - Pursuant to the Supreme Court Order of May 6, 2020, the New Kent Juvenile and Domestic Relations Court will begin the transition from operations under the previous emergency orders of the Supreme Court to a gradual return to more routine operations.
As we make this transition, the following safety measures will be in place:
- JDR court hearings will take place in the General District Court or Circuit Court courtroom until further notice.
- Social distancing will be practiced and numbers of people permitted in the courtroom may be significantly limited.
- Pursuant to the attached orders of the Circuit Court, only parties to a suit or action and witnesses will be allowed in the courthouse for the hearing. Additional family members, people lending support, etc. will not be allowed in the courthouse at this time. Obviously, parents of minors who are parties or witnesses will be allowed to remain with their child.
- Cases will be scheduled at staggered times. The New Kent Sheriffs Office may stagger entry into the building according to the scheduled time of the case so that social distancing can be observed.
- Tables will be set up outside for attorneys needing to meet with their clients. The meeting rooms in the courthouse are closed at this time.
- Please encourage your clients to appear close to their hearing time as they may not be allowed into the courthouse early to use the restroom, etc. Parties may be asked by the Sheriffs Office to remain in their cars or outside until their case is called if the courtroom is at capacity.
- Paperwork will be provided to Court Appointed Counsel and GALs in court, when possible. If not provided on the court date, it will be emailed, faxed or mailed. Parties will not be allowed to view files on court dates. Please contact the clerk’s office to make arrangements to view files.
- Hearings may be conducted by video on the WebEx format upon written request and approval by the Court.
- Hearings may be conducted by telephone upon written request and approval by the Court.Continuances will be granted liberally, however, the parties must complete the Continuance Request Form.
We appreciate your patience and cooperation as we navigate these unique challenges as we work to provide the community with access to justice.
9th District Court Services Unit (CSU) - in response to the COVID -19 pandemic, the following services are available (subject to change): Protective Order Petitions, Emergency Removal Petitions, and Civil Petitions (i.e., custody. paternity, support, etc.). Please call the main telephone number, (804) 966-9622, for assistance or to schedule an appointment.
- Environmental - New Kent County believes in preserving the Chesapeake Bay, and one of the ways we engage the community is by ensuring that in-ground septic systems are operationally sound. Typically, Septic Pump-Out Notices are sent to affected property owners notifying them of this requirement in the spring of each year.
Due to the current economic climate facing many households, the Environmental Department has opted to delay the mailings at this time. If you have had your septic system serviced or have it serviced in the future, please send us a copy of the invoice. By providing this information, you help us keep our database up-to-date. Offices remain closed to the public, and we greatly appreciate your continued cooperation during this time.
Invoices may be delivered in the following ways:
• Fax a copy to the Environmental Department at 804-966-8531, OR;
• Email a copy to firstname.lastname@example.org, OR;
• Mail a copy to Environmental Department
12007 Courthouse Circle
P. O. Box 150
New Kent, VA 23124
- Fire-Rescue - implementing protocols to protect ourselves, our families, and our community. Beginning last week, any calls for service that are consistent with signs and symptoms of flu or coronavirus, will warrant our responders wearing extra personal protective equipment (PPE). It is imperative that if you call 911 for an emergency, that you inform the dispatcher if you believe you have these symptoms or have been exposed to anyone that may have these symptoms. Please be patient with our dispatchers as they go through their protocols for asking questions.
Lastly, until further notice, our fire stations will be closed to the public. While we appreciate the donations and nice gestures from the community in bringing us food and treats, we will no longer be accepting these items until the threat of this virus is over.
- Heritage Public Library - will be closed to the public until further notice. Curbside services are available through the HPL website: http://heritagepubliclibrary.org. The library also offers services that patrons can safely use while the locations are closed. Borrow e-books, e-magazines, and e-audiobooks online from the library through RBDigital. Use WiFi to download your digital checkouts, check your email, or browse databases. WiFi is on every day, all day, and can be accessed outside of the library. Note: any items checked out that become overdue while HPL is closed will not be fined.
- Parks & Recreation - all programs and rentals are cancelled starting Saturday, March 14, 2020 through Tuesday, June 10, 2020. Refunds will be issued for programs and rentals and may take 2-4 weeks.
Quinton Park walking trails and open fields are open. Please follow the walking path counter-clockwise to promote physical distancing. The playground and basketball courts are closed until further notice. Park surfaces, such as picnic tables, benches, and playground equipment are not sanitized.
Wahrani Nature Trail will remain open at this time. Please practice social distancing, avoid group hikes, and be aware that park surfaces are not sanitized.
- Public Utilities - notices to water and sewer customers
- Schools - closed for the remainder of the academic year per Governor Ralph Northam’s March 23, 2020 executive order #53. Please visit the NKCPS website concerning continuity of learning and Grab and Go Meals during this period.
- Sheriff’s Office - implementing protocols to attempt to limit “in-person” contact in light of the issues surrounding the Coronavirus (COVID-19) - will still respond to calls and conduct patrols yet residents will experience some non-emergency calls being handled by telephone.
The Sheriff’s Office Building, The F. W. Howard, Jr. Law Enforcement Office, will be closed to the public until further notice.
In addition, until the State of Emergency Order has been rescinded, we will be temporarily:
1. Re-scheduling any fingerprinting for employment purposes.
2. Re-scheduling community programs and presentations.
3. Re-scheduling citizen ride-alongs.
4. Asking that any requests for reports can be handled by telephone or email. These requests will be fulfilled and provided by email or U.S. Postal Service.
5. Requesting that all visitors, including vendors, return at a later date, unless it is an emergency.
For emergencies, use 911; for non-emergency calls residents will still call (804) 966-9500.
To request copies of reports please call (804) 966-9502, if there is no answer please leave your contact information and you will be contacted as soon as possible.
In most cases non-emergency calls will be handled over the phone. All emergency services will still be available for all citizens and visitors to our county. For any additional questions please contact this office at our non-emergency number – (804) 966-9500.
- Social Services - while the office is closed to the public, you may continue to apply for benefits, file renewals and alert your caseworker to any necessary changes for our Medicaid, TANF, SNAP and Child Care Programs. This may be done through the Commonhelp website at www.virginia.commonhelp.org or call 1-855-635-4370.If you need to report an incident of alleged abuse or neglect of a child, please call the CPS Hotline at 1-800-552-7096.
To report incidents of alleged adult abuse or neglect please call 1-888-832-3858.
If you would like to leave a message for your worker, you may call our office at 804-966-1853. Messages will be checked and phone calls returned on a daily basis. Documents may be placed in the drop box outside of the front door of the Human Services Building. The drop box will be checked daily.
- Trash & Recycling Centers - at this time all County trash and recycling centers are open to the public. More info on trash & recycling
- Treasurer’s Office - is now open by appointment only. Please call 804-966-9615 to schedule a time.
- Visitors & Commerce Center - located at 7324 Vineyards Parkway (Rt. 106) and will be closed to the public until further notice.
- Voter Registration & Elections - Governor Ralph Northam is exercising his statutory authority (§ 24.2-603.1 of the Code of Virginia) to move the June primary elections from June 9, 2020 to June 23, 2020. More information about absentee voting and more can be found here.
- All County committee, board, and commission meetings have been cancelled for the month of May. The only exceptions to this are the Board of Supervisors meetings on Monday, May 11 at 6:00 p.m., and Wednesday, May 27 at 9:00 a.m.
If you are an individual or part of a group wanting to volunteer to help others in our community during this time, please reach out to the New Kent County Social Services Office. Also, if you or someone you know are in need of assistance obtaining basic needs due to being quarantined, please contact Social Services by the means below.